Shipping policy

Ethrova Shipping Policy

Thoughtfully packed. Securely delivered.

At Ethrova, every order is packed with care and prepared for a safe journey from our fulfilment facility to your doorstep.

This Shipping Policy explains where we deliver, how orders are processed, estimated delivery timelines, shipping charges and what happens if a shipment is delayed or returned to us.

Where We Ship

We currently ship across India to serviceable PIN codes.

Orders are fulfilled through trusted logistics partners and courier services coordinated through our shipping infrastructure.

Delivery availability may vary depending on the destination PIN code and courier serviceability.

At checkout, you will be shown the available delivery options and applicable charges for your address.

Order Processing

Most orders are processed and dispatched within 1–2 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Additional processing time

Some products may require additional preparation time, including:

Made-to-order jewellery
Personalised jewellery
Custom jewellery
Products requiring additional quality checks
Products temporarily awaiting inventory

If additional processing time applies, it will be communicated on the relevant product page or during checkout.

Shipping Charges

Prepaid Orders

Free standard shipping is offered on eligible prepaid orders across India.

Cash on Delivery

COD may be available for eligible products, orders and PIN codes.

A nominal COD or handling fee may apply where applicable. Any such charge will be clearly displayed at checkout before you place your order.

COD availability may depend on factors including:

Delivery PIN code
Order value
Product eligibility
Previous delivery history
Courier serviceability

Delivery Timelines

Once your order has been dispatched, standard delivery generally takes approximately:

3–7 business days

Actual delivery time may vary depending on:

Delivery location
PIN code
Courier serviceability
Weather conditions
Public holidays
Regional restrictions
Operational disruptions
Unforeseen logistics circumstances

The estimated delivery date shown at checkout or in your shipping confirmation is an estimate, not a guaranteed delivery date.

Remote and less-serviced locations may require additional time.

Order Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout.

Your tracking information may include:

Courier name
Tracking/AWB number
Tracking link
Shipment status
Estimated delivery information

Tracking updates may take some time to appear after the parcel is handed over to the courier.

If your tracking information has not updated for an unusually long period, please contact our Customer Care team.

Secure Jewellery Packaging

Your Ethrova jewellery is carefully packed before dispatch to help protect it during transportation.

Orders are packed in appropriate Ethrova packaging and may include:

Jewellery box
Jewellery pouch
Protective packaging
Product documentation
Applicable certificates or authenticity documentation

For privacy and security, parcels may be shipped in discreet outer packaging without unnecessarily displaying product details.

High-Value Orders

For selected high-value jewellery orders, Ethrova may apply additional security measures.

Depending on the product, order value and delivery requirements, these may include:

Additional order verification
OTP verification at delivery
Signature confirmation
Additional delivery restrictions
Enhanced shipment protection where available

Any additional requirements will be communicated where applicable.

Please note: Shipment insurance or enhanced transit protection applies only where specifically arranged or confirmed for the relevant order.

At the Time of Delivery

Please check the condition of the outer package when your order arrives.

If you notice that the package appears:

Opened
Severely damaged
Wet
Tampered with
Missing security seals where applicable

please document the condition with photographs or video and, where reasonably possible, notify the delivery partner at the time of delivery.

If you discover an issue only after opening the package, please contact care@ethrova.com as soon as possible.

Unboxing Recommendations

For jewellery orders, particularly higher-value purchases, we recommend recording a continuous unboxing video from the sealed package through to the opening of the jewellery packaging.

An unboxing video can help us investigate:

Missing items
Incorrect products
Transit damage
Packaging discrepancies
Other delivery-related concerns

However, the absence of an unboxing video does not automatically determine whether a legitimate claim will be considered.

Our team may request photographs, videos or other information when investigating a delivery issue.

Delayed Deliveries

Although we work with established courier partners, occasional delays can occur because of circumstances outside our reasonable control.

These may include:

Severe weather
Natural events
Regional disruptions
Transportation disruptions
Public holidays
Government restrictions
Courier operational issues
Incorrect or incomplete address information
PIN code serviceability issues

If your shipment is significantly delayed, please contact us so that we can assist with tracking and follow up with the relevant logistics partner.

Failed Delivery Attempts

If the courier is unable to deliver your order, additional delivery attempts may be made depending on the courier's operational policy and destination.

Common reasons for an unsuccessful delivery include:

Recipient unavailable
Incorrect address
Incorrect PIN code
Incorrect phone number
Recipient refusal
PIN code becoming temporarily unserviceable
Delivery restrictions

Please ensure your delivery information is accurate when placing your order.

Returned to Origin (RTO)

A shipment may be returned to Ethrova if delivery cannot be completed.

This may happen because of:

Incorrect or incomplete address
Incorrect contact information
Repeated unsuccessful delivery attempts
Refusal to accept the shipment
Unavailability of the recipient
PIN code/serviceability issues

If your order is returned to us, our Customer Care team may contact you to arrange the next steps.

Depending on the circumstances, you may be offered:

Re-shipment:
Additional shipping charges may apply where the RTO occurred because of incorrect information, refusal or recipient unavailability.

Refund:
If applicable, the order may be refunded in accordance with our Returns, Refunds & Exchanges Policy.

Changing Your Shipping Address

Please carefully review your shipping address before completing your order.

If you need to change your address after placing an order, contact:

support@ethrova.com

as soon as possible.

We will try to accommodate the request before dispatch.

Once an order has been dispatched or handed over to the courier, an address change may not be possible.

Damaged, Missing or Incorrect Items

If you receive a product that is:

Damaged
Defective
Incorrect
Missing from your order
Missing an expected component

please contact:

care@ethrova.com

as soon as possible.

Please provide:

Order number
Photographs of the product
Photographs of the packaging
Shipping label photograph
A description of the issue
Unboxing video, if available

Our team will review the issue and provide the appropriate resolution in accordance with our Returns, Refunds & Exchanges Policy.

Shipping & Returns

For information about:

Return eligibility
Return windows
Refunds
Exchanges
Damaged products
Defective products
Incorrect products

please refer to our Returns, Refunds & Exchanges Policy.

International Shipping

We currently do not offer international shipping.

Ethrova currently focuses on serving customers across India. International delivery may be introduced as the brand expands.

If and when international shipping becomes available, applicable destinations, shipping charges, duties, taxes and delivery terms will be published separately.

Important Information

Delivery timelines are estimates and may vary depending on the circumstances of each shipment.

Ethrova is not responsible for delays arising from circumstances outside our reasonable control, including major weather events, regional disruptions, government restrictions, courier disruptions or other unforeseen logistics circumstances.

Nothing in this Shipping Policy is intended to limit any rights available to consumers under applicable Indian law.

This policy may be updated from time to time. The version applicable at the time of your purchase will govern your order, subject to applicable law.

Need Help With Your Order?

For shipping, tracking or delivery questions:

Email: support@ethrova.com

For damaged, defective or incorrect products:

Email: care@ethrova.com

Ethrova
Where Elegance Meets Eternity

Crafting timeless jewellery that celebrates individuality.